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Refund & Cancellation POLICY


You can cancel your order at no cost at any given time period before we send the Production Confirmation E-mail relating to that product. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking). For cash on delivery orders, the refund will be processed to your bank account. Upon cancellation/return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.


Any product that has production damage or default can be returned within 10 days of delivery. No return fee will be applied to it. 


Faulty or Factory-Damaged Products 

Leora Exclusive Pvt Ltd accepts returns only in the case of a faulty product or factory damage. Please notify us within 10 days of receipt.

Return Process

Contact our customer service team via email or phone to initiate the return process. Returns will be examined by our quality control team to confirm the fault or damage.

Return Eligibility

Products must be returned in their original packaging and with all accompanying documentation to be eligible for a refund or replacement.

Refund or Replacement 

Upon verification of the fault or damage, customers will be offered a refund or a replacement, subject to product availability.Refund will be made within 10-12 working days. 

Shipping Terms


Delivery Methods

All products purchased from Leora Exclusive Pvt Ltd will be shipped via our employed delivery personnel or through our trusted third-party dealers.

Shipping Timeframe


The delivery time will depend on the product availability and shipping location. Estimated delivery dates will be provided at the time of purchase.

Shipping Charges

Shipping charges, if applicable, will be disclosed during the checkout process. Certain products might qualify for free shipping based on ongoing promotions or purchase thresholds.

Insurance and Tracking 


All shipments will be adequately insured and will have tracking information provided to ensure the safe delivery of your valuable jewellery.

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